You carry the problem, even when it is not your fault
Managing agents do not own the fences or the gate motors, but they own the fallout when those fail: the angry residents, the after-hours calls, the trustee meeting where someone asks why nobody noticed the cameras were down. Every unplanned fault costs your portfolio managers time and costs you goodwill with the schemes you manage.
A maintenance contract at each scheme takes that off your team. We keep the systems working, fix faults before residents find them, and send a job card after every visit, so you can show any trustee exactly what was done and when.
The calls you should not be getting
A portfolio manager’s week is full of calls that have nothing to do with management: the gate is stuck open, the fence is beeping, the camera at the entrance is down. Each one means finding a contractor, chasing a quote, getting trustee approval and following up. Multiply that by every scheme in the portfolio.
A maintenance contract at each scheme moves most of those faults onto a schedule. The same contractor visits twice a month, small faults are fixed before residents notice them, and when something does fail there is one number to call and a call-out already paid for.
What changes for your portfolio
- One contractor, one format. Every scheme gets the same contract, the same visit schedule and the same job card, so your portfolio managers read every report the same way.
- Costs the trustees can approve once. A fixed monthly fee per scheme, quoted after a site assessment, instead of a stream of call-out invoices to take to the trustees one by one.
- A paper trail for every visit. Job cards show what was tested and what was fixed, ready for trustee meetings and the AGM.
- Written quotes before extra work, so nothing is spent at a scheme without approval.
- An owner who answers. One Point is run by Tyson Botha, who owns the business and is accountable for every scheme.
Starting with one scheme
Most managing agents start with the scheme that generates the most calls. We assess it, the trustees approve the contract, and you see a few months of job cards before deciding whether to bring other schemes across. Each scheme then contracts with us on its own terms.
The contract and the scope of work are the same for every scheme. You can read the full scope of work, or see how it is explained to trustees of a body corporate.