Service levels
| Item | What you get |
|---|---|
| Planned maintenance visits | Two a month, on agreed days |
| Emergency call-outs | Two a month during office hours, included in the fee |
| Call-out attendance | Within 48 hours |
| Reporting | A job card after every visit |
| Extra work | Quoted in writing, done once approved |
| Put-right if we fall short | 72 hours from your written notice |
| Workmanship guarantee | 24 months |
| Term | 12 months at a fixed monthly fee, one month’s notice either way |
What we check on each system
Electric fences
- Voltage and pulse tested on every zone, and the energiser and its battery tested.
- Joins, insulators, tensioners and earth spikes checked, and broken or perished parts replaced.
- Strands tensioned and vegetation touching the fence reported.
- The alarm signal to your security company and the siren tested.
Gates and booms
- Motor oil and bearings checked, rollers greased and tracks cleaned.
- Battery and charger tested so the gate keeps working through power cuts.
- Remotes, safety beams and loop detectors tested.
- Boom pivots and hinges serviced, and rust treated before it spreads.
CCTV
- Lenses and rain shields cleaned, focus and angles checked.
- Night images checked, and recording and remote viewing tested.
- Cabling and connections checked for wear or tampering.
Intercoms and access control
- Power supplies and wiring checked, readers and keypads cleaned.
- Every access point tested, including locks and exit buttons.
- Users added or removed on your written instruction, where you give us the access passwords.
What is not included
- Replacement equipment, such as a gate motor, energiser, camera, recorder or battery.
- Damage by vehicles or vandals.
- Cutting back vegetation along the fence line.
- Call-outs beyond the two a month, and call-outs outside office hours.
Each of these is quoted in writing before any work starts.
Job cards
After every visit you receive a job card listing each system that was tested, what was found, what was fixed on the spot and what needs a quote. Job cards are left at the guardhouse or emailed to whoever the contract names, usually the chair of trustees, the managing agent or the facility manager.
Who you are dealing with
Maintenance contracts are run by One Point Maintenance CC (CK 2010/071073/23), owned and run by Tyson Botha. We are a registered electric fence installer with the Department of Employment and Labour and a Centurion Trained SMART Installer; proof of registration is available on request. Our general terms and conditions and privacy policy apply.